Inputs mapped deliberately
Give requests a traceable route from submission to a responsible decision-maker.
Approval and back-office workflows
Give every request a visible path to a decision.
Give requests a traceable route from submission to a responsible decision-maker.
Project valueQuoted to scopeNo payment before scope agreement
DeliveryAgreed with your quoteScoped after discovery; after brief, access and approvals
Your first milestoneWalk through one real taskA useful review point before the next stage
The exception is part of the workflow
Failures routed to a person
A successful demo is not enough. We plan retries, duplicate handling, missing data and ownership so the workflow does not silently fail when the input changes.
A maintainable workflow handover
Operating notes and alerts help your team follow the workflow and handle exceptions.
In our clients’ words.
“Great Contractor! Simply WONDERFUL!”
“I believe the website speaks volumes as to the quality of work ICM can produce.”
“The work process was very collaborative and the communication went well.”
WHAT YOU RECEIVE
Your Approval and back-office workflows project, clearly defined.
Teams repeating the same handoffs between forms, spreadsheets, inboxes and business applications.
Request intake
Define the minimum information needed, where it is saved and which team receives it. Check validation, successful submission, failures and confirmation so a visitor does not lose an enquiry in a silent email error.
Approval stages
Describe the trigger, each decision and the expected output, with clear approval boundaries. Exceptions are routed to a named owner instead of repeatedly retrying a business action without oversight.
Audit and exception tracking
Make failed or incomplete runs visible to the right person. Document what can be retried safely, what needs intervention and which diagnostic details are recorded, with sensitive data kept out of routine alerts.
Scope and requirements
Approval rights and escalation deadlines must be defined by the client.
Any additional work is scoped and priced for your approval.
THE DELIVERY PATH
From your brief to the finished work.
Follow the preparation, review and delivery stages for this service.
Walk through one real task
Show the trigger, the tools, the fields and the intended result.
Agree the workflow map
Review each action, approval and exception before configuration.
Test real scenarios
Check normal input, duplicates, invalid data and provider failures.
Hand over the controls
Receive operating notes, credentials ownership guidance and an alerting plan.
What is included?
Includes Request intake, Approval stages and Audit and exception tracking. Approval rights and escalation deadlines must be defined by the client.
Must we change all our software?
Usually not. We first check the APIs and connectors available for your existing tools, then identify any real limitations.
What if a tool or API changes?
The handover explains monitoring and recovery. Ongoing maintenance is a separate service unless included in your scope.
Are automation-platform subscriptions included?
No, unless expressly listed. Task volume, premium connectors and self-hosting requirements affect ongoing costs.
Related services
YOUR NEXT LEAP STARTS HERE
Ready to put Approval and back-office workflows to work?
Share the change you want to make. We will help turn it into a clear, practical project.